09 May Are they asking the right question?
HCP Engagement: Training the sales force to ask the right questions
All the digitization you expected to accomplish for your training over the next decade you accomplished in 2020. All of this thrust your Learning & Asking GREAT questions is essential to understand your customer’s needs, concerns, and expectations. However, many representatives find it challenging to ask uncomfortable questions, especially if they feel that their relationship with their customers may suffer. As a result, they become stuck in the situation and ultimately lose out on a sale.
By gaining the know-how and confidence to actively and deeply listen, and to ask the right questions at the right time, your field team will build strong relationships with their customers while also becoming a trusted, knowledgeable resource. Sometimes a tough question is all it takes to move your customer along the product adoption process.
At Omni Tech Medical, we design and develop our programs and workshops to meet your business goals and help field teams reach their full potential (and ask GREAT questions!).
Talk to us today about how we can help you with:
- assertiveness training
- reframing customer beliefs
- effective probing
- active listening skills
- objection handling
- sales call modeling
- and much more!
We are ready to supplement your current training resources, or to start fresh, without any sales pressure. Ever!